Smart TVs have hidden options and features that basically are for advanced users/ technicians in order to troubleshoot or fix problems and in this short vide After that, press the Menu button to enter the Main Menu. From the following list of options choose Support by using Up and Down Arrow to navigate and Enter key to confirm. Then use Up and Down Arrow to navigate to Self Diagnosis and then press Enter. In the next step select Reset. Next, the TV should ask for a security code. Televisions used to be great for just one thing—watching TV. But a more connected world brought with it Smart TVs, devices that can access the web, stream Netflix, and even mirror your smartphone's display. And with this level of connectivity, OEMs like Samsung saw it fit to place targeted and interactive ads on your screen. Unplug the power cord from the outlet. With the power cord unplugged, hold the on/off switch on the TV down for 10 seconds. Release the switch and wait a few seconds then plug the electrical cord back into the outlet. Your Samsung TV should turn on and resume normal functions. Start by making sure your Samsung television (or smart tv) is extinct. Enter the following sequence using your Samsung remote control: MUTE + 1 + 8 + 2 + POWER ou INFO+MENU+MUTE+POWER. le hidden menu of your Samsung tv must appear. Navigate in the service menu (hidden manual) using the buttons on your remote control. Thats okay, you can do the simple reset, which should clear everything. Go to home, then settings, then under support/diagnostics, you should have a factory reset option (pin 0000) which will let you clear all settings, and the service menu memory is included in that unless it has been locked. Navigate to and select All Settings. 4. Navigate to and select Support. 5. Navigate to and select Device Care. 6. Navigate to and select Self Diagnosis. 7. Select the option related to the issue you experience. How to enter (enhanced) samsung service menu / mode with your smartphone IR. Get access to service menu code.ORIGINAL Source : https://wiki.samygo.tv/index. PGeXm0.